2023 FAQs

1.What is included?

5 night Cruise. Most meals onboard. Live musical performances night and day. Opportunities to get up close and personal with musical guests. Late night dance parties with djs. Lots of other surprises!  Sign Up Here for Cruise Updates

2.Where can I find the best airfare prices?

All guests must book their own flights or transportation to Miami, FL. We recommend using sites such as Kayak or Expedia to find the most affordable flight.

On Wednesday December 7, 2022 book flights that arrive into Miami no later than 1:00 PM or Ft Lauderdale no later than 12:00PM. Guest must arrive at the Port no later than 3:00PM.

On Monday December 12, 2022 book flights that depart from Miami no earlier than 12:00 PM or Ft Lauderdale no earlier than 1:00PM.

3.Is there a hotel we can reserve the night before the cruise?

Miami is filled with fantastic hotels, some very close to the Port of Miami. We suggest finding the best rates on kayak.com.

4.What time do I need to be on the ship?

All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail. The published sailing time is 4:30 PM, so make sure you are at the pier by 3:00 PM.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time.

5.How do I get to the ship from the airport?

The ship leaves from the Port of Miami in Miami FL. Directions to port: You can get to Miami by plane, car, or bus. The port is about a half hour from the airport. A taxi or shuttle bus can be taken from the airport to the cruise port. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

6.What are the directions to the pier?

Click here to view our Travel info page.

7.What meals are included in the price?

All meals included in the main restaurants and buffets, but specialty restaurants have a cover charge. In room dining is available for a fee of $7.95 per delivery.

8.What do I have to pay for while on the cruise?

Prices do not include airfare or ground transportation to and from Florida, airport transfers to or from the cruise ship, personal expenses such as photos, souvenirs & island tours, sodas, bottled water or alcoholic beverages (except at our scheduled onboard cocktail party), or any other extra activities that you may choose to participate in on the ship or on shore that require a fee.

9.What other kinds of entertainment is there on the ship?

When you sail with Royal Caribbean Cruise Line, there’s never a dull moment. Try your luck in our bustling casino, or lounge on the pool deck with your favorite cocktail. With a wide range of activities and entertainment designed for everyone, there’s plenty to do and see on our award-winning ships. Check the official Jamrock activities and music schedule for full itinerary. It’s all on board, and it’s all amazing.

10.What should I pack?

Whatever you wear at home that you are comfortable in is what you can wear when at port. You should wear comfortable, casual attire, and if you prefer to participate in the theme nights, be sure to bring appropriate attire. Also bring a swimsuit and a jacket for everyday wear.

11.Is there a gym on the ship?

– Visit the Vitality Spa with an extensive treatment menu including medi-spa and acupuncture
– Various pools including the Solarium, an adults-only retreat*
– 6 whirlpools, two of them cantilevered whirlpools overlooking the ocean
– State-of-the-art Fitness Center, with classes including yoga and tai chi

12.Do I need a passport?

Do I need a passport?
If you are not a US citizen, YES you need a passport, as well as any Visa or travel document required by your country. You are responsible for knowing what type of Visa may be required for travel.

HOWEVER (US Citizens) You may sail with either a valid passport, proof of citizenship and a valid government-issued photo I.D. (driver’s license with a photo), or any other WHTI compliant document.

Proof of Citizenship examples include:
• State certified U.S. birth certificate
• Original certificate of U.S. naturalization
• Original certificate of U.S. citizenship

13.What do you do when the ship is in port?

There are a host of shore excursions that you can choose from. You can sign up onboard, or signup online before you travel. If you stay onboard you can relax by the pool, read a book or just hang out.

14.Will I get sea sick?

Chances are you will not. However, if you tend towards motion sickness, you can purchase something over the counter or see your Doctor before you go.

15.How do I book Travel Insurance?

If you live within the United States, once you book your cruise, you will be offered a chance to quote travel insurance through iTravel. All payments will be processed by iTravel. You can also add insurance later by logging into your account and clicking “Add More Options” If you live outside of the US, please contact your local travel agency.

16.Is there a payment plan?

We offer a 3-payment plan or a monthly plan. Whichever plan you choose, the full payment is due by September 15 the year of your sailing. Deposit and payment amounts vary on the cabin type of your choice. Check out the pricing page for your cruise for specifics:

Click here for pricing and payment info

17.What are the Terms and Conditions?

The cruise terms and conditions can be found here.

18.What is the policy for cancellations & name changes?

All cancellations must be received in writing, via email, with all members of the reservation in copy acknowledging the cancellation. All payments are non-refundable.

Name changes are permitted for $100 per person, however at least one guest from the original reservation must remain in the room. All members of the reservation, and the new person coming in, but submit their authorization of the change in writing via email. Changing all names in a room are not permitted and considered a cancellation. Name Changes are not permitted for Match Program or Single Reservations. Cancellation penalties will apply.

The person taking your place needs to register at www.reservations.rosetours.com and add their credit card information. You must work out the money already paid among yourselves. The person taking your place pays the remaining balance to Rose Tours.

When you are ready to complete the name change, email one of the staff at Rose Tours the name of the person taking your place and who is paying the $100 name change fee.

Also have your roommates email one of the staff at Rose Tours that they approve the name change. No name change will take place till everyone on the reservation agrees in writing to the change. Once all the emails have been received, the name change will be completed. The $100 fee will be charged and confirmation will be emailed to all roommates.

Name changes can be completed up to one month prior to the event. No name changes will be made after the deadline.

19.Can I bring alcohol onboard?

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned.

Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing.

Read more at http://www.royalcaribbean.com/customersupport/faq/details.do?pagename=frequently_asked_questions&pnav=5&pnav=2&faqType=faq&faqSubjectId=336&faqSubjectName=Food+%26+Beverage&faqId=260#120KCOsMlefBBLmX.99

20.How can I attend the pre-party before we set sail?

Don’t miss our pre-party, the night before we set sail at a local venue nearby the port. Always a great time and a great way to meet fellow cruisers and get a sneak peek of what’s to come. We also host an after party the night we dock, for those that would like a last goodbye to their new and old friends.

21.What time do I need to be back on the ship when we dock in Jamaica?

You always need to be back onboard a half hour to the published sail away time.

For 2023, you will need to be back on the ship from Fallmouth by 6:00pm, and Ocho Rios by

22.What time do I need to be back on the ship when we dock in Jamaica?

You always need to be back onboard a half hour to the published sail away time.

For 2023, you will need to be back on the ship from Montego Bay by 5:30pm, and Ocho Rios by 4:30pm.

23.How do I purchase internet while on the ship?

All guests need to do is connect to the Royal WiFi wireless network onboard and then open a web browser and attempt to visit any web site. From that point, the Royal Caribbean WiFi login page will appear, with options to purchase an internet package or allow guests that already have a package to login. RCCL offers 30% off for cruisers who purchase pre-cruise. For details, visit: http://www.royalcaribbean.com/voom

24.Where can I eat while on board?

In addition to onboard 24 hour room service, guests can enjoy a full range of dining options amongst the ship’s 6 restaurants and 4 cafes.

25.When is the Sail Away Party?

Happens during sunset on the first night of the cruise on the Pool Deck

26.How can I participate in the Door Decorating Contest?

All guests are invited to participate in the door decorating contest and no sign up is necessary. Simply decorate your cabin door in the spirit of WTJRC and what it means to you. Our judges will score each door based on creativity, theme and visual appeal. Top 3 entries will receive a prize and winners will be notified before the end of the cruise.

27.Can I bring photo or video equipment on board?

No professional cameras or video equipment is permitted on the cruise at any time without prior written consent from Jamrock Productions.

28.Double Bookings

You cannot double book yourself on the event. If you double book, your reservations will be cancelled and your money refunded.

29.Can I Upgrade/Downgrade?

Upgrades are taken on a per reservation basis, if there is availability in the room and for the event itself.
Downgrades are prohibited. No Downgrade request will be taken.

30.Are Pets Allowed?

With the exception of Seeing Eye dogs or service animals, no pets will be allowed. If you plan on bringing a service animal, please contact Rose Tours at 215-663-8800 to make arrangements with Royal Caribbean.

31.Is There a Doctor On Site?

Should a guest require medical attention while onboard one of our vessels, the Infirmary staff is available to assist 24 hours a day. The Infirmary is equipped to treat minor non-emergency matters. Physicians are available to render services at a customary fee. While at sea or in port, the availability of medical care may be limited.

32.Do I Need to Register an Account?

Yes, all guests need to register an account. We need full legal names, dates of birth, citizenship as well as addresses, email, phone number and emergency contact for all passengers. Only one guest needs to make the booking. When booking you must put in the first name, last name and email of your traveling partners in order for them to be placed in your reservation. Register your account today.

33.Why are the cruise dates changing every year?

The demand for Cruise Vacations has increased over the past few years. Cruises like Jamrock must lock in dates far in advance before Cruises sell to a capacity where we can no longer rent the ship from the cruise line. With Jamrock, we need to secure a 5-day cruise with 2 open port dates in Jamaica. We work with Royal Caribbean to find the best possible options in their cruise availability to accommodate these requirements. The best available option is in December.

34.Why put it on sale over a year out?

We want everyone to have ample time to pay off the cruise. We offer monthly payments which will allow you to start payments over a year out.

35.Can I transfer my payments from one cruise to make my deposit for another?

With the exception of postponements due to COVID-19, every Jamrock Cruise is a separate event, and payments are non-transferable. Those who are booked on the current Jamrock cannot transfer their payments to or from a future Jamrock cruise.

36.I forgot my username & password/I do not know how to log into my account.

You can reset your user name and password by clicking here or calling Rose Tours at 215-663-8800 between 9AM and 5PM ET Monday through Friday.

37.I do not have a cruise account; do I need one to book.

Yes, everyone needs an account to book the Jamrock Cruise. Royal Caribbean require specific information to sail, which will be collected in your cruise account. Having a cruise account for everyone, will make the booking process much quicker. You can create an account here

38.How do I book?

Booking is done online. It takes 10 simple steps. Most people complete their booking in under 5 minutes.

1. Log into your account
2. Put in the presale code
3. Choose your occupancy (the number of people in your cabin)
4. Choose the category you want. Make sure to view your past or current reservations to see what you booked, if you want to get a similar cabin.
5. Choose your cabin. You can either choose from a list or view the deck maps to select the cabin you want. Some cabins may be taken, or limited by occupancy, so have a few cabin options in mind before booking. You can view the cabin maps here.
6. Check out and fill in the first name, last name and email of your guests. You can also add any comments or notes here as well. We will do our best to accommodate all requests, but they are not guaranteed.
7. Select your payment split and payment plan. You can choose to pay yourself or split equally amongst all guests in the reservation. If you choose to split, the secured credit card information will be pulled in for each guest, if they put a credit card on file. If they did not, make sure you have the credit card info for everyone making the reservation.
8. We have a few payment plan options that can be reviewed here.
9. Confirm your, and your cabinmate’s, information, and agree to the terms and conditions
10. Process your payment. If you have multiple cards on file, please confirm he correct on using the dropbox menu.

39.Can I book over the phone?

While Rose Tours is available by phone to assist with any booking questions or issues, we do NOT take reservations over the phone. If you do have any trouble while booking, please call us at 215-663-8800 and we will assist you as soon as we are able.

40. I want to book a specific cabin. How can I do that?

When making your reservation you can choose your own cabin either in a list, or by clicking it on the Deck Plans. Some cabins may be unavailable, sold, or set to a different occupancy. Please have a few options in mind before securing your reservation. If you have other requests, please put it in the Comment Box during check out. Rose Tours will do their best to accommodate all requests, but requests are not guaranteed. Make sure you review the deck plans and categories before booking.

41.Can I sell my own merchandise/goods on the cruise?

Cruisers are not permitted to sell or barter any kind of merchandise on board. Any unofficial merchandise shall be confiscated upon boarding. Anyone that may be interested in selling merchandise or become a vendor must be pre-approved by RCCL’s vending regulations prior to cruise. At this time, we are not seeking any new merchandise vendors.

42.Can I advertise/host my own meet-up or event while on the ship?

No. Jamrock Productions carefully curates the best possible cruise experience for all to enjoy based off our philosophy that we are “all in the same boat.” While we encourage unity and want cruisers to meet new people, we do not permit anyone to host their own event while on board, or advertise this online for private meet ups.

43.Can I use the WTJRC logo for my own personal use?

No one is authorized to duplicate, alter or use the WTJRC logo for any reason, without written consent from Jamrock Productions.

44.What items are prohibited onboard a Royal Caribbean cruise ship?

Weapons, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, flammable liquids, explosives, and dangerous chemicals will not be returned.

Prohibited items:
– Firearms & Ammunition, including realistic replicas.
– Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.)
– Candles, Incense, Coffee Makers, Clothes Irons, Travel Steamers & Hot Plates. (Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However “”torch lighters”” and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.
– Hoverboards
– Martial Arts, Self Defense, and Sports Gear, including handcuffs, pepper spray, night sticks.
– Flammable Liquids and Explosives, including lighter fluid and fireworks.
– Hookahs & Water Hookah Pipes.
– HAM Radios
– Baby Monitors
– Electrical Extension Cords
– Dangerous Chemicals, including bleach and paint.
– Perishable Food & Meat Products
– Alcoholic Beverages (Note: On boarding day, each stateroom may bring up to two 750 ml bottles of wine or champagne. Guests who purchase alcohol bottles onboard, in a port-of-call, or bring more than the two permitted bottles on boarding day, will have their items safely stored by the ship. These bottles will be returned on the last day onboard for enjoyment once home. Alcoholic beverages seized on embarkation day will not be returned.)

45.What should I do if I feel my health or safety is at risk before or during the cruise?

The health and safety of all our guests is of the upmost important to us. If you feel that your onboard health or safety will be at risk any time before the cruise, please email us at [email protected] or call 215-663-8800. Once onboard please see us in the Rose Tours hospitality desk at Next Cruises on deck five. We will take appropriate action, to the best of our ability, to ensure your safety onboard. In the event of an immediate onboard emergency, dial 911 from any nearby onboard ship phone or alert the closest Royal, Rose Tours or Jamrock employee.

46.How will COVID-19 effect our cruise?

The Welcome to Jamrock Reggae Cruise will sail under the health and safety policies of Royal Caribbean, including their policies on vaccination and covid 19 testing. Please click here to review the most up to date policies.

47.Will there be any medical requirements for the cruise regarding COVID-19?

safety policies as set by Royal Caribbean. No refunds will be issued for any non-compliance or denial of boarding.

Current royal Caribbean Health and safety policies can be read here.

These policies will be in addition to any requirements for foreign travel into the United States. Any and all requirements will be at the cost of the purchaser and must be complied with in order to sail.

Rose Tours will notify guests any changes as soon as they are available, and in advance of our sailing. As the requirements will be beyond the scope of Rose Tours and Jamrock Productions decisions, no refunds or credits will be applied for non-compliance. Any delays or denials in boarding will be at the discretion of the cruise lines.

All guests who are non-U.S. citizens traveling into the United States for this cruise are advised to contact their consulate for the current requirements to enter the US. Proof of vaccination may still be required to enter the US, even if it is not required to board the cruise.

48.Are Royal Suite amenities included for all suites and Diamond Club Members?

Due to the nature of a full ship charter, none of the normal Royal Caribbean Suite amenities will be offered during the Welcome to Jamrock cruise. Suite and Diamond Club lounges will be closed for the duration of the cruise.

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