• We offer a 3-payment plan, or a monthly payment plan.
• Whichever plan you choose, the full payment is due by September 15 (for the year you set sail).
• Deposit and payment amounts vary on the cabin type of your choice.

Check out the pricing page for your cruise for specifics by clicking HERE {insert link} for pricing and payment info.

The cruise terms and conditions can be found HERE {insert link}.

• All cancellations must be received in writing, via email, with all members of the reservation in copy acknowledging the cancellation.
• Payments are non-refundable.
• Name changes are permitted for $100 per person.
  However, at least one guest from the original reservation must remain in the room.
• All members of the reservation and the new person cruising, must submit a request for authorization of the change in writing via email.
• Changing all names in a room is not permitted and considered a cancellation.
• Name Changes are not permitted for our “Match Program” or “Single Reservations”.
• Cancellation penalties will apply.
• The person taking your place will be required to register at reservations.rosetours.com {insert link} and add their credit card information.
• You must work out the monies already paid amongst yourselves.
• The person taking your place pays the remaining balance to Rose Tours: 215-663-8800 | M-F 9-5pm EST.
• When you are ready to complete the name change, please email Rose Tours the name of the person taking your place and let them know who will be paying the $100 name change fee.
• Be sure your cabin-mates email Rose Tours as well to approve and reinforce the name change.
• No name change will take place until everyone on the reservation agrees in writing to the change.
• Once all of the emails have been received, the name change will be completed.
• The $100 fee will be charged and confirmation will be emailed to all roommates.
• Name changes must be completed at least one month prior to the event. No name changes will be made after the deadline.

Please call Rose Tours at 215-663-8800 | M-F 9-5pm EST for any further instructions.

You cannot double book yourself on the event. If you double book, your reservations will be canceled and your money refunded.

Upgrades are taken on a per reservation basis, if there is availability in the room and for the event itself. Downgrades are prohibited. No Downgrade request will be taken.

All guests need to register an account. We need full legal names, dates of birth, citizenship as well as addresses, email, phone number and emergency contact for all passengers. Only one guest needs to make the booking. When booking you must put in the first name, last name and email of your traveling partners in order for them to be placed in your reservation. Register your account today.

The demand for cruise-vacations has increased over the past few years. Cruises, such as Jamrock must lock in dates far in advance, before the cruise sells to a capacity where we can no longer rent the ship from the cruise line. With Jamrock, we need to secure a 5-day cruise with 2-open port dates in Jamaica. We work with Royal Caribbean to find the best possible options for our cruisers, each and every year for cruise and port availability. Our best available option is typically each December.

We want everyone to have ample time to pay off the cruise. We offer monthly payments which will allow you to start payments over a year out.

With the exception of postponements due to COVID-19, every Jamrock Cruise is a separate event, and payments are non-transferable. Those who are booked on the current Jamrock cannot transfer their payments to or from a future Jamrock cruise.

You can reset your user name and password by clicking here or calling Rose Tours at 215-663-8800 between 9AM and 5PM ET Monday through Friday.

Yes, everyone needs an account to book the Jamrock Cruise. Royal Caribbean requires specific information to sail, which will be collected in your cruise account. Having a cruise account for everyone, will make the booking process much quicker. You can create an account here.

Booking is done online. It takes 10 simple steps. Most people complete their booking in under 5 minutes.

1. Log into your account
2. Put in the presale code
3. Choose your occupancy (the number of people in your cabin)
4. Choose the category you want. Make sure to view your past or current reservations to see what you booked, if you want to get a similar cabin.
5. Choose your cabin. You can either choose from a list or view the deck maps to select the cabin you want. Some cabins may be taken, or limited by occupancy, so have a few cabin options in mind before booking. You can view the cabin maps here.
6. Check out and fill in the first name, last name and email of your guests. You can also add any comments or notes here as well. We will do our best to accommodate all requests, but they are not guaranteed.
7. Select your payment split and payment plan. You can choose to pay yourself or split equally amongst all guests in the reservation. If you choose to split, the secured credit card information will be pulled in for each guest, if they put a credit card on file. If they did not, make sure you have the credit card info for everyone making the reservation.
8. We have a few payment plan options that can be reviewed here.
9. Confirm your, and your cabinmate’s, information, and agree to the terms and conditions.
10. Process your payment. If you have multiple cards on file, please confirm the correct one using the dropbox menu.

While Rose Tours is available by phone to assist with any booking questions or issues, we do NOT take reservations over the phone. If you do have any trouble while booking, please call us at 215-663-8800 and we will assist you as soon as we are able.